The purpose of this lengthy-tedious-to-read-but-legally-required-policy is to describe the way that we collect, store, use, and protect the personal information that you have freely supplied to us whether visiting us in store, or online.
So here we go…
We respect your privacy and take the protection of your personal information very seriously, however, by making use of our website, online shopping platform or any service that we provide to you, we will need to know a few personal things about you to be able to provide you with said service or to deliver your order to you. The includes information that we collect automatically when you visit our website; information collected on registration (see below); information collected on submission; and optional information that you provide to us voluntarily (see below) but excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate to or cannot be traced back to you specifically; non-personal statistical information collected and compiled by us; and information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).
The types of personal information which we may collect and process include your identifying information such as your name, date of birth, or identification number of any kind; contact information such as your phone number or email address; address information – such as your physical or postal address; or in some instances when required your financial information such as your bank account details.
We may also change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated.
Should you not agree to any part of this document or our terms and conditions, please inform us, but know that by withholding to provide any of the required personal information we cannot deliver any of our services to you.
By accepting this policy or continuing to use this website or our goods or any of our service following an update in terms, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms and to only send us your own personal information or the information of another person where you have their permission to do so.
So how will we be collecting your information…?
Once you register on our website, you will no longer be anonymous to us. You will provide us with your name and surname; your email address; your telephone number; your postal address or street address; and your username and password.
We will use this personal information to fulfil your account, any online order you place, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy. When you order our goods online or instore, or request any services from us, you may be asked to provide us with additional information on a voluntary basis.
Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.
Cookies: We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including tailoring our website’s functionality to you personally by letting us remember your preferences; improving how our website performs; allowing third parties to provide services to our website; and helping us deliver targeted advertising where appropriate in compliance with the applicable laws.
Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.
From time to time, you may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to our surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
Recording telephone calls: We may monitor and record any telephone calls that you make to us unless you specifically request us not to.
Purpose for collection: We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including providing goods or services such as collecting orders or requests for and providing our goods or services; marketing purposes such as pursuing lawful related marketing activities; business purposes such as internal audits, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and legal purposes such as handling claims, complying with regulations, or pursuing good governance.
We may also use your usage information for the purposes as described above, but also to remember your information so that you will not have to re-enter it during your visit or the next time you access our website; monitor website usage metrics such as total number of visitors and pages accessed; and to track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
Consent to collection: We will obtain your consent to collect personal information in accordance with applicable law and when you provide us with any registration information or optional information and will use your personal information to fulfil our obligations to you.
Messages and updates: We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
We may disclose your personal information as required by law enforcement or governmental audit through a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our customer relationship terms.
Marketing purposes: We will use the personal information you supplied to send you marketing communication in the form or emails, SMS, or through instant messaging platforms. You may opt out at any time. We may also need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
Change of ownership: If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Security: We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities, and have implemented the appropriate disaster recovery procedures.
Accurate and up to date: We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
Retention: We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless retention of the record is required or authorised by law; or you have consented to the retention of the record, and you can rest assured that during the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information. We may retain your personal information in physical or electronic records at our discretion. We will not transfer any personal information across a country border without your prior written consent.
Bottom line is, we will do everything we possibly can to keep your personal information safe, secure and will never, ever sell it on to any third parties and will only use it for the purposes as set out in this policy.